FAQ

• memberships

• payments

• classes

• mums and babies

• Parking

Memberships

How to book first free class?

Once you have created a profile on team up (click any book now button and sign up). Click ‘memberships’ then purchase ‘First free class’. Once you have that you can register for any class you would like to try.

How do I cancel my membership?

Via the website go to ‘My account’ then ‘My memberships’ then ‘view details’ and cancel membership

How to cancel your monthly membership (goteamup.com)

Your membership will then end at the end of your month. If you bought a membership on the 5th Jan cancelled it at any point from the 6th Jan until 3rd Feb it would stop on the 4th Feb. There are no cancellation fees.

How do I upgrade or downgrade my membership?

Via the website go to ‘My account’ then ‘My memberships’ then ‘view details’ and upgrade or downgrade

Upgrades happen instantly, changing your month start date. Downgrades happen at the end of your month.

How to upgrade or downgrade your membership (goteamup.com)

How do I put my membership on hold?

We have to do that our end so please email us the date you would like to put your membership on hold. If you put your membership on hold from 7th - 14th you will be able to use the membership again on the 15th. Please note you need to be going away for more than 5 days for us to do this.

Holds are calculated?

The system calculates how many days you have on your membership and how many days you are away. Please see the link for more details and examples.

How to put a customer's membership on hold (goteamup.com)

When does my membership run until?

Memberships will run from the day of purchase for a month so if you buy the membership on the 12th it will run until the 11th of the following month. They will run continuously until you cancel it.

What classes does my membership allow me to go to?

All classes on the time table from both Studio 1 and Studio 2

Payment

I’m only buying one class why is it a Direct Debit?

All our payments are taken as Direct Debits which means it is a bank to bank transfer and the system will store your details to make payment easier in the future. It does not mean it will take money out of your account repeatedly. If you bought a £15 one off class or the 3 classes for £23 it will only be a single payment.

How to change payment details?

please see video: TeamUp - 2 March 2023 (loom.com)

or: when you are booking a session, when you click ‘buy’, on that page you can click the option to set up a new mandate.

How do I see my payments?

To see past payments please log on via the web version of TeamUp via https://goteamup.com >>  Select My account >>  and then the Payment tab

Classes

How do I unregister from a class?

You are able to see all upcoming registrations from the Dashboard tab on your account.

Besides each class you have a leave option. You can unregister from the class at any point up until 2h before the class starts and your credit will be returned to your account.

Please note there is a black out over night from 9pm until 6am so if you are cancelling a 7am class you will need to cancel at 8pm

How to unregister from a class (goteamup.com)

Do I need my own mat?

We do provide mats but your welcome to bring your own if you would prefer.

Which class should I try?

If you want to start slowly try some gentle yoga. If you want something more advance try a strength class or dynamic Yoga. If you have Instagram check out the types of yoga and Pilates to see which one is for you. However all our classes are mixed ability so a first time gym goer is very welcome next to an experienced marathon runner, we all learn from each other.

Can I join a class late?

All classes will start on time and there is 5-15mins before a class for the teachers to set up and get ready allowing us to start on time. Especially for Yoga and Pilates the door may be locked 5 mins after class so please try to get there on time.

What happens if I’m on waitlist?

If you are on waitlist you will automatically be added to the class when a space comes up if you have a membership or class credits. If it is 2h before a class or less you will be sent and email to accept your place and you have 15mins to do this. If you get the ‘Teamup app’ (two pink circles one darker than the other) you can get notifications when your space comes up so you don’t have to check your emails all the time.

You can now opt in to get text updates regarding spots opening up in classes you are on the waitlist. To do this all you need to do is:

1. Login to your account on GoTeamUp
2. Click Account Settings
3. Click Notifications
4. Check the SMS box that says 'Waitlist Announcements (spot reserved, expired, accepted, rejected'

mums and babies

When can I join a class after giving birth?

We ask that you give yourself 6-10 weeks of recoup and recovery time before returning to a class setting. Closer to 10 weeks post C-section as there is a lot of healing happening. We are here to support you whether you decide to join us at 8 week or 6 months, it's your journey.

I have been told / I think I have a diastasis - can I still train?

Yes - It is safe to train with a diastasis. If you have seen a physio and the guidance is that you have a particularly wide and soft separation, it would be a great opportunity to make the most of our pilates classes as well as the strength sessions. However, in both settings you will be supported in how to regain that strength. Remember, you are not broken, just a little weaker right now.

Can I bring my buggy with me? Yes in Studio 1 There is space next to your mat and also in the entrance for a buggy. If Yoga in stuido 2 we ask you to try not too as there are no shoes or buggies past the entrance, where there is limited space.

Does it matter if my baby cries in class? Absolutely Not. It is totally normal and you don't need to worry. Our coaches will do anything to help, along with plenty of toys to ease the tears.

Can I change my baby in the studio?

Yes - If you have a portable change mat, just use that on your workout mat. We also have a padded changing mat on the way to the studio for use.

Can I feed my baby at the studio?

ALWAYS - you are welcome to stay exactly where you are on your mat, or we also have benches situated at the front of the studio if you find sitting up more comfortable.

Can I come along if I don't have my baby with me?

If you get that sweet opportunity when someone else is watching your little one, we WANT you to come and use it. Enjoy that baby free workout!

What age do I have to stop bringing my baby?

We don't have a strict age limit, however there will come a time when your small is starting to walk/run around and it can be tricky for you to focus on your workout versus following them around. This has often been around the 18 month mark.

Can my partner bring our baby along for a workout?

Non birthing partners can join our Thursday 10am session or Dads and Babies on a Sunday at 10am.

When can I join Level 2?

Level 2 Parent and Baby involves a little more conditioning/intensity and practise for a strong return to impact. We would suggest giving yourself a minimum of the fourth trimester or equivalent time, depending when you return to training. There are always modifications available in each class, so don't fret, this is not a 'go hard or go home' setting!

Parking

Where can I park?

There are parking restrictions weekdays 12-2pm but other than that you can park on a lot of the roads near by, further up on Milkwood Road, Caver road (the other side of Sainsburys local), Stradella or Shardcroft. If you are trying to park between 12-2pm on a weekday the lido carpark allows 2 free hours parking less than a 5 min walk.